If you are experiencing a health-related emergency, dial 911.

EMERGENCIES & AFTER-HOURS CARE

For additional information about emergency services and after-hours care when the SHC is closed, click the link above.

 (Note: Transportation to off-campus healthcare facilities, either by Emergency Medical Services (EMS) or a privately owned vehicle, is not a Health Center provided/covered service.)

24-hour Nurse Advice Line

If you are experiencing a health-related emergency, dial 911.

By contacting our Nurse Advise Line, students may speak with a Registered Nurse regarding their health concerns. This service is available 24 hours a day, seven days a week. Note: The 24-hour Nurse Advice Line does not provide access to after-hours appointment scheduling or prescription refills.

NURSE ADVICE LINE: Call (865) 974-5080

On-the-Job Related Injuries/Illness (Worker’s Compensation)

If you are experiencing a health-related emergency, dial 911.

The Student Health Center is not a Worker’s Compensation healthcare facility. Employers often cover the medical expenses related to an employee’s work-related injury or illness through a company sponsored or covered worker’s compensation insurance plan. As the Student Health Center does not bill insurance, we do not qualify as an acceptable Worker’s Compensation healthcare facility. Failure to follow your employer’s procedures for an on-the-job injury or illness, may result in denial of coverage for any present and/or future injury or illness related expenses.

UT Faculty/Staff with an On-the-Job Injury/Illness:

UT faculty or staff injured on the job should, when possible, notify their immediate supervisor and, go to the nearest emergency room for assessment and care if they are experiencing an emergency. Those with non-emergent work-related injuries or illness should proceed through the Worker’s Compensation Reporting process to facilitate their care.

UT Students employed by the University with an On-the-Job Injury/Illness:

UT students injured while at work for the university should, when possible, notify their immediate supervisor and, go to the nearest emergency room for assessment and care if they are experiencing an emergency. Those with non-emergent work-related injuries or illness should proceed through the Worker’s Compensation Reporting process to facilitate their care.

Students employed elsewhere with an On-the-Job Injury/Illness:

UT students injured while at work for an employer should, when possible, notify their immediate supervisor and, go to the nearest emergency room for assessment and care if they are experiencing an emergency. Those with non-emergent work-related injuries or illness should proceed with their employer’s Workmans Compensation Reporting Procedures. If unaware of those procedures, they should contact their employer for information.

Patient Eligibility & Appointment Scheduling

Patients are seen by appointment only. Walk-ins are not permitted.

Patient Eligibility Criteria for SHC Services

Appointment Scheduling

You must call (865) 974-5080 weekdays before 4 pm to schedule an appointment. Appointments cannot be scheduled through our Nurse Advice Line after-hours. Due to the volume of calls, you will likely need to leave a message with your return call information. Make sure you are available to accept return calls and, if not, that your Voicemail is accessible and receiving new messages. Calls for appointments are returned on the day of your call. For emergencies, call 911.

***Before calling, we encourage you to review our Clinic and Services options to more quickly facilitate your appointment scheduling.***

Patients are seen by appointment only. Walk-ins are not permitted. Patients without a scheduled appointment are advised to contact the Telephone Triage Nurse to schedule an appointment. As their condition warrants, the SHC refers those with urgent or emergency health-related issues calling in or walking in without an appointment to a local Urgent Care/Walk-in Clinic or an Emergency Room.

If you are uncertain where you should be seen, you may contact our Nurse Advise Line, available 24 hours a day, seven days a week, for additional guidance.

If you feel you are experiencing a health-related emergency, call 911. (Note: Transportation to off-campus healthcare facilities, either by Emergency Medical Services (EMS) or a privately owned vehicle, is not a Health Center provided/covered service.)

Patient Portal

Click on the Patient Portal button below to:

• Review secure messages and patient education materials from your SHC provider
• Review your current Immunization history
• Review your SHC Appointment history
• Submit your Immunization records
• Complete and submit required SHC online forms
• Upload other SHC-requested hard-copy forms or documents

Patient Portal (UTK Students Only)

Health and Illness Support Form

Our Community Health and Resilience Team also provides oversight to faculty notification of class absence due to a personal health-related illness or injury. A link to the Health and Illness Support Form and additional information about the form is available on the Community Health and Resilience webpage or by clicking on the button below. Utilization of this form for absence notification does not require a Medical Excuse/Doctor’s note. 

Health and Illness Support Form

For information about faculty notification of a class absence for reasons other than a personal health-related illness or injury, go to the Division of Student Life, Caring for all Vols, Absence Notification webpage.

Translation Services

Translation services are available in over 290 languages through Language Line Solutions. So that we can best accommodate our services to meet your needs, should you require translation services for your appointment, please let our appointment scheduler know the language you prefer to use.