Updates and Information on Coronavirus (COVID-19)
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Student Health Center building

End-of-Semester Information for Fall 2020

Scheduling an Appointment

Drop-in or walk-in assessments are not permitted at this time. Visits to the Student Health Center are by appointment only. All appointments must scheduled by calling the Telephone Triage Nurse at 865-974-5080. Appointments can’t be scheduled through the Patient Portal at this time.

Depending on the severity of your health concern, the Telephone Triage Nurse may advise you to be seen through the UT Medical Center Emergency Room.

During the COVID19 pandemic, you are required to fill out forms via the Patient Portal prior to each visit to the Student Health Center.

Through the portal, you will be able to fill out required forms prior to your appointments, check-in for your appointments (up to 30 min prior to scheduled appointment), upload and download medical records, receive secure messages from all providers, respond to secure messages with select providers, and receive patient education information regarding your condition.

If you have recently participated in campus saliva testing, you should wait at least 3-4 days before requesting an Everlywell COVID19 at home self-testing kit from the Health Center. If saliva testing indicates additional testing is recommended for your area, you will be contacted by a Health Center representative to schedule testing to be performed by Health Center staff. If you have not been contacted by the Health Center for additional testing 3-4 days after providing a saliva sample, you may then schedule an appointment to pick up a COVID19 Self-Testing Kit at the Health Center by calling the Telephone Triage Line at 865-974-5080. Kits will be distributed between the hours of 10am-2pm Mon-Fri. Self-testing kits are voluntary, however you must submit a Self-Isolation form prior to picking up your kit.

Access the Patient Portal

Daily Health Self-Check App

All students, faculty, and staff are required to complete the Daily Health Self-check prior to their arrival on campus each day. For those living on campus, it must be completed before the depart their residence at the start of each day. It is available on the Tennessee App for your phone or by using the button below.

Daily Health Self-Check

Self-isolation Form

On the Daily Health Self-check, individuals answering any question in the affirmative will be prompted to stay at home and complete the online Self-isolation Form. Submission of the Self-isolation Form prompts multiple actions from Facility Services and the Contact Tracing Team, as well as University Housing or the Office of Sorority and Fraternity Life for those residing in on-campus housing.

You must complete the Self-isolation Form anytime you may need to self-isolate.

Self-Isolation Form

Caring for All Vols

The Student Health Center believes every person should be able to reach their health potential. Caring for All Vols means addressing the health care needs of every student we encounter, irrespective of their race, age, ethnicity, sexual orientation, gender, gender expression, physical ability, or socioeconomic status. We believe that you should be respected and treated as an individual and deserve to be welcomed and receive quality health care.

Student Health Center Hours, Finals and Winter Break, Fall 2020 

Fall 2020 SHC hours, as listed at the bottom of this page, include extended hours for evenings and week-ends. Due to anticipated lower patient volumes during finals and Winter Break, from Nov. 28, 2020 through Jan. 15, 2021, extended hours will not be continued. Extended hours will resume for Spring 2021. Drop-in or walk-in assessments will not be permitted. Call ahead to schedule an appointment.

SHC Fall 2020 Finals & Winter Break Hours of Operation:

(Nov. 28, 2020 – Jan. 15, 2021)

Monday, Tuesday, Thursday, and Friday: 8 a.m.-5 p.m.

Wednesday: 9 a.m.-5 p.m

Saturday & Sunday: Closed

The Nurse Advice Line will remain available 24/7 at (865) 974-5080.

After-hours Care, including holidays, weekends, and days when the university is administratively closed, will remain available through UT Medical Center ER.

The SHC will be closed for scheduled holidays on Nov. 26-27, Dec. 21-25, and Jan. 1.


Student Health Center
Division of Student Life

1800 Volunteer Blvd.
Knoxville, TN 37996-3102
Phone: 865-974-3135