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Faculty Resources

Student Health Emergencies on Campus

The Student Health Center is not an Emergency Room or a Walk-in Urgent Care Center. Faculty members encountering a student with emergent or urgent health issues should:

1. Render immediate aid as appropriate.
2. Call EMS (911).
3. For a responsive student who refuses EMS (911) transport, encourage the student to contact the SHC Telephone Triage Nurse (865) 974-5080, option 7, to receive a call back from a healthcare professional who will discuss their health issue with them and provide guidance for further evaluation and treatment. Note: This is not an emergency call line. Students will receive a return call based on the order in which their call is received and the acuity of their reported health problem.

Non-emergent/urgent Student Health Concerns

For a student experiencing a non-emergent/urgent illness or injury,
1. Render aid as appropriate.
2. Encourage the student to contact the SHC Telephone Triage Nurse (865) 974-5080, option 7, to receive a call back from a healthcare professional who will discuss their health issue with them and provide guidance for further evaluation and treatment. Note: This is not an emergency call line. Students will receive a return call based on the order in which their call is received and the acuity of their reported health problem.

***If the student is experiencing an emergent or urgent health issue, call EMS (911).***

Medical Excuses

Students who need to be excused from class due to an illness or injury are advised to complete the online Health and Illness Support Form. A medical excuse from a healthcare professional is not required for the form to be completed.

Student Health Center
Division of Student Life

1800 Volunteer Blvd.
Knoxville, TN 37996-3102
Phone: 865-974-3135