Updates and Information on Coronavirus (COVID-19)
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EverlyWell COVID-19 Home Collection Kits

Who may use the EverlyWell COVID-19 Home Collection Kit?
The Student Health Center (SHC), in coordination with the Tennessee Department of Health (TDOH), makes available to asymptomatic students and employees the EverlyWell COVID-19 Home Collection Kits for COVID-19 testing.

Because individuals with symptoms should first be evaluated by a healthcare provider prior to receiving a diagnostic test, the SHC will not distribute an EverlyWell Kit to those with symptoms.

Students with symptoms are encouraged to arrange an appointment with an SHC provider by contacting the Telephone Triage Nurse at (865) 974-5080.

Employees with symptoms must arrange an appointment with their private healthcare provider by contacting their office.

Students or employees experiencing severe symptoms of infection (see below) should seek further evaluation and care through the nearest Emergency Room.

Are there charges for the kit?
There are no charges for the kit or test, and no health insurance information is required.

When can the kit be used?
You are requested to obtain your specimen and ship it to EverlyWell within 48 hours of receiving the kit.

However, you should not use the kit if you are experiencing any symptoms of infection. People with these symptoms may have COVID-19 and should therefore see their healthcare provider for testing rather than using this kit:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible COVID-19 symptoms.

When should emergency medical attention be considered instead?
Look for emergency warning signs for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

This list is not all possible emergency warning signs. Please call your medical provider for any other symptoms that are severe or concerning to you. Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

What is included in the EverlyWell COVID-19 Home Collection Kit?
Each EverlyWell COVID-19 Home Collection Kit contains the following items for obtaining a specimen and sending the specimen to be tested:

  • A United Parcel Service (UPS) mailing label for the box within which the self-collected specimen will be placed, and
  • A sealed plastic package containing the following items:
    • An Everlywell COVID-19 Test Home Collection Kit Overview card,
    • An Everlywell COVID-19 Test Home Collection Kit registration card (registration of the kit must occur prior to specimen collection and shipping),
    • An Everlywell COVID-19 Test Home Collection Kit Instruction pamphlet,
    • A Nasal Specimen Swab,
    • An alcohol prep pad,
    • A specimen collection tube,
    • A clear specimen bag,
    • A biological substance bag, and
    • A biological substance box (specimens must be shipped the same day they are collected).

How does one obtain a kit?
For those without symptoms, no appointment is necessary to obtain a kit, however, pre-requisite forms must be completed and approved before a kit can be issued for use.

Students may complete the Student Online EW Consent & Attestation Form through the Student Health Patient Portal, then come by the SHC during regular business hours to request a kit. An appointment is not required.

Employees may come by the SHC during regular business hours, complete hard copies of their required forms, and then obtain a kit. An appointment is not required.

Departments may also request kits for use by their employees. A Point of Contact assigned by the department must contact the SHC EverlyWell Clinic Testing Coordinator at (865) 974-2254 to receive instructions on requirements for the kit distribution and use.

Is self-isolation required while awaiting results?
Yes. Those using the kit are required to self-isolate until their results have returned. They should complete an online UT Self-isolation Form subsequent to shipping the sample to EverlyWell.

Where may the kit be used?                                                                                        The kit permits a private, convenient, and effective way of testing for COVID-19 for those who do not have symptoms. The kit is intended to be used at home and the specimen obtained by nasal swab self-collection.

How should the kit be used?                                                                                        Before using the kit, it must be registered online at everlywell.com/register. It is important to follow all instructions supplied with the kit. After registering the kit, follow EverlyWell’s short instructional video step by step. If the specimen is not appropriately obtained, packaged, and shipped via same-day UPS, it will not be tested by EverlyWell labs.

How should the specimen package be shipped to EverlyWell?                              On the same day the specimen is obtained, it must be appropriately packaged and shipped via the UPS pre-paid, pre-addressed return shipping label included in the EverlyWell kit. The specimen package must be sent via a UPS shipping location. The SHC is a shipping location for the EverlyWell kit. The specimen package may be dropped off at the designated SHC EverlyWell drop-off box in the foyer of the SHC building no later than 4:00 PM, Monday through Friday. Other publicly accessible UPS drop-off boxes are also available throughout the community, however, if using a UPS drop-off box other than the one provided at the SHC, it is important to make sure that the last daily pick-up at that drop-off box is after the specimen package is dropped off, not before. The last daily pick-up time for a UPS drop-box is typically noted on the drop-box. Do not deliver the specimen package to a UPS drop-box for shipping after the last daily pick-up time or on a weekend as it will invalidate the specimen and testing will not be performed.

How should the results be communicated?
When the results are available, typically within 3 business days, a confirmation text and e-mail will be directed to the individual designated as the patient from whom the specimen was obtained. Follow the instructions outlined in that communication. The results will be accessible in PDF format. Click on “Save a PDF” located in the upper right-hand corner of the results page. Then send the PDF via e-mail to medicalrecords@utk.edu from your UTK e-mail address and notify the Contact Tracing Team of your results at contacttracing@utk.edu. For additional security, in the e-mail subject lines type: ENCRYPT EverlyWell Test Results.

Important EverlyWell COVID-19 Testing Steps and Related Links:

Kit Registration – Register your EverlyWell kit prior to use at EverlyWell Kit Registration

Self-isolation Form –  After shipping your specimen sample, complete a Self-Isolation Form at UT On-line Self Isolation Form, and expect contact by a representative of the Contact Tracing Team within 24 hours.

Self-isolation requirements – While awaiting your results, you will need to self-isolate. Review information about how to isolate at: In COVID-19 Isolation

Forwarding your test results to the SHC – Upon receipt of your test results, you must forward them to the SHC at medicalrecords@utk.edu and notify the Contact Tracing Team of your results: contacttracing@utk.edu

A positive test result – If your test returns positive, you will need to isolate for at least 10 days. Review information about how to isolate at: In COVID-19 Isolation

A negative test result – If your test returns negative and you were a close contact with someone known to be diagnosed with COVID-19, you will need to quarantine for at least 14 days. Review information about how to quarantine at: In COVID-19 Quarantine

Special student information – If you are a student, you should review the following additional important information: COVID Info for Students, What to Do If You Are Sick, and Student Resources During Quarantine & Isolation

Special employee information – If you are an employee, you should review the following additional important information: COVID Info for Employees, What to Do If You Are Sick, and Employee Resources During Quarantine & Isolation

If you are using an EverlyWell Test Kit, we recommend printing this page for ease of reference. 

Student Health Center
Division of Student Life

1800 Volunteer Blvd.
Knoxville, TN 37996-3102
Phone: 865-974-3135