Updates and Information on Coronavirus (COVID-19)
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COVID-19 Testing/Results Information

The Student Health Center provides a variety of COVID-19 testing options based on your symptoms.

People with COVID-19 infection have had a wide range of symptoms. Some people experience no symptoms. Others may have symptoms ranging from mild to severe or even emergent illness.  Anyone can potentially develop mild to severe or emergent symptoms. The same symptoms associated with COVID-19 infection can also be seen with other illnesses.

When occurring, symptoms of COVID-19 infection may appear 2-14 days after exposure to the virus. People with these symptoms* may have COVID-19:

  • Fever or chills
  • Cough
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

*This list does not include all possible COVID-19 symptoms.

Please, call your healthcare provider for any symptoms that are worsening, moderate to severe, or concerning to you.

With few exceptions, most COVID-19 testing available through the SHC is provided at no charge to the student or employee. For more information see the below links.


SHC COVID-19 Test Clinic:

For students who are asymptomatic or those with only mild symptoms of COVID-19 infection.

Test: The test specimen is self-collected at the SHC and performed by appointment only. Appointments may be scheduled by students online.

Results: The results are available in 24 to 48 hours. Students will receive a Secure Message regarding their results as soon as they are received through the SHC, and they are also immediately available online when resulted by the reference lab where the test was performed (see “Obtaining Hard-Copy Test results” below). Please do not call the SHC for your results unless you have not been notified and it is beyond the timeframe noted above.

Click on the above link for more information.


EverlyWell COVID-19 Test Home Collection Kit:

For faculty, staff, and students who are asymptomatic or those with only mild symptoms of COVID-19 infection..

**Those with moderate to severe symptoms and those with mild to moderate symptoms who also have risk factors for the development of severe disease or hospitalization, should first call their healthcare provider.

Test: The EverlyWell Test Kit specimen is a self-collected test. Kits are available for pick-up at the Student Health Center between 10 am -2 pm, Monday through Friday.

Results: The results are available in 48 to 72 hours and are forwarded via text directly to the individual tested (see “Obtaining Hard-Copy Test results” below). Please do not call the SHC for your results.

Click on the above link for more information.


SHC Sick Clinic: 

For students with moderate to severe symptoms of COVID-19 infection or with mild to moderate symptoms who also have risk factors for the development of severe disease or hospitalization.

You must first speak with a Telephone Triage Nurse and be scheduled with an appointment.

Test: The test specimen is provider-collected at the SHC and performed by appointment only.

Results: The results are available in 24 to 48 hours. Students will receive a Secure Message regarding their results as soon as they are received through the SHC. Please do not call the SHC for your results unless you have not been notified and it is beyond the timeframe noted above.

Click on the above link for more information.


Hospital Emergency Room:

Those experiencing emergency warning signs*** of infection should seek immediate evaluation and care through the nearest Emergency Room. These signs may include:

Shortness of breath

Difficulty or Trouble breathing

Persistent pain or pressure in the chest

New confusion

Inability to wake or stay awake

Bluish lips or face

***This list is not all possible emergency warning signs.

Call 911 or call ahead to your local emergency facility. Notify the operator that you are seeking care for someone who has or may have COVID-19.


Obtaining Hard-Copy Test results

You can create an account with the reference lab where your test sample was sent. Then, when your test results are available, you can download and print an official copy of your test report:

  • Faculty, staff, and students using an EverlyWell Kit will create their account when they register their test with the receiving reference lab online,
  • Students who have purchased the university-sponsored Student Health Insurance may go to LabCorp to create their account, and
  • Students with health insurance other than the university-sponsored Student Health Insurance or no health insurance may go to PathGroup to create their accounts.

Student Health Center
Division of Student Life

1800 Volunteer Blvd.
Knoxville, TN 37996-3102
Phone: 865-974-3135