1800 Volunteer Blvd.
Knoxville, TN 37996-3102
Contact Phone Numbers
M, Tu, Th, Fri » 8AM-4:30PM
Wed » 9AM-4:30PM
Wed » 9AM-5:00PM
UT Medical Center ER
1924 Alcoa Highway
(At UTER present UT ID and Medical Insurance card to be eligible for UT Medical Center student agreement pricing. Please note that insurance will be accepted; however, insurance deductibles still do apply and students may be responsible for out of pocket costs if deductibles for the year have not yet been met.)
The Acute Care Clinic (ACC) serves patients with same-day, non-emergent health concerns from 8:00 a.m. to 4:00 p.m. on Mon., Tues., Thurs., and Fridays and from 9:00 a.m. to 4:00 p.m. on Wednesdays. Evaluation times in the ACC are scheduled for the same day and only by first speaking with our Triage Nurse.
All patients who present to the Health Center seeking care without an appointment must first be evaluated by the Triage Nurse. To avoid a lengthy wait, an initial phone call for Triage Assessment is encouraged. Additionally, a telephone assessment could save you from having to make multiple trips to the Health Center to be seen by a Provider.
The ACC schedule fills quickly. Calling early, between the hours of 8:00 to 9:00 AM (Wednesdays 9:00 -10:00 AM), is highly encouraged.
You may speak with our Triage Nurse at: (865) 974-5080
Eligibility to utilize the services of the ACC and Triage Nurse are the same as for the remainder of the Student Health Center. However, students who have never been seen as a patient at the UT Student Health Center or those who are currently_carrying fewer than 9 credit hours must first receive verification of their eligibility status and be entered into our electronic medical record system. For these purposes, you must first speak with a clinic Receptionist or call: (865) 974-3648.
Use of Triage and the ACC:
Patients using Triage and the ACC are seen based on their triaged level of acuteness. A limited number of ACC evaluation times are available each day. Once the ACC is full and no other appointments are available at the Health Center for same day care, our staff will assist patients in obtaining a subsequent appointment or direct patients to the UT Medical Center Emergency Room (UTER).
The ACC is not an Urgent Care Clinic or Emergency Room. Patients who present to the Student Health Center with urgent or emergent medical issues will be referred to UTER. Transportation to UTER is dependent on a patient's condition, either by Emergency Medical Service (EMS) or a Privately Owned Vehicle (POV), and is not a Health Center provided/covered service.
Immediate health problems like Chest Pain, Difficulty Breathing, Head Injury with symptoms, Headache with Fever and Stiff Neck or Unexplained Rash, Abdominal Pain lasting more than two hours, Persistent Vomiting, Fever >103 F Unrelieved with Oral Hydration and Fever-Reducing Medication, or Severe Pain of Any Kind are of such a potentially serious nature that immediate evaluation through an Emergency Room is the safest approach to your care. Definitive care for an emergency should not be delayed by first coming to the Student Health Center.
The ACC is not intended for use by those seeking evaluation and care of chronic, stable or longstanding medical conditions or concerns. Other clinics at the Health Center are available for this purpose. You may schedule an appointment with those clinics on-line by clicking the Online Student Health Portal tab above or by speaking with an Appointment Clerk at (865) 974-3648.
If you sense that you have a pressing medical problem which should not wait to be evaluated in one of our other clinics by appointment, and it does not rise to the level of a medical emergency, the ACC may be right for your concern. Acute care problems could include recent acute injuries or minor lacerations, acute illnesses with symptoms such as nausea or diarrhea, fever with body temperatures less than 103 F, mild to moderate pain related to an illness or injury, etc…. Our Triage Nurse can assess your condition and assist you in appropriate scheduling.
Special Note Regarding Attention Deficit Disorder (ADD)/Attention Deficit Hyperactivity Disorder (ADHD) Assessment and Treatment:
Assessments for ADD/ADHD are not performed in the ACC and refills on ADD/ADHD medications are not provided through the ACC. Additional information regarding initial assessment for ADD/ADHD and/or arrangements for treatment of ADD/ADHD may be obtained through the Student Counseling Center at: (http://counselingcenter.utk.edu/) or by calling (865) 974-2196.
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System